Refund And Cancellation Policy
Refund Policy
Lynx Marketing Agency operates as a business, and we ask our clients to understand and respect our policies. Our goal is to deliver strong results for every clinic we work with, and consistent, on-time payment allows us to do that reliably. This policy outlines how refunds and cancellations are handled across our services — Website Design & Development, Website Maintenance, Website Rescue, Local SEO, and Google Ads.
By engaging Lynx Marketing Agency for services, you agree to the terms of this policy.
THIS IS OUR REFUND AND CANCELLATION POLICY, AND BY HIRING LYNX MARKETING AGENCY FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Website Design & Development
Payments for website design and development projects are made to us in installments as a courtesy to the client. In the majority of cases, 50% at the beginning of the project and 50% upon completion of the project. Once a payment or deposit is made, we purchase a domain name, web hosting, and other services for your project from 3rd parties on your behalf before we can actually begin installing your website software and spend time on delivering a high-quality website to match your requirements. These items are not refundable.
Therefore, the initial 50% is non-refundable. If a project is cancelled or postponed by a customer, the initial deposit paid is retained by LYNX MARKETING AGENCY, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
But if a web design project is cancelled by LYNX MARKETING AGENCY, then the initial deposit of 50% is fully refundable to the customer.
The refund policy will not take effect:
- If you have already confirmed or approved the acceptance of the design and we have moved to the development stage.
- If the website has been made live as per your request, by uploading files on your web server.
- If the order is placed for a service/product like Domain Name Registration, Web Hosting, Downloadable Software, etc.
- We didn’t start your project at all, or we’re unable to start soon.
- Issues unrelated to the company and project.
- If you have failed to communicate with us for more than forty-five days.
- If the company for whom the design was being made closes, changes its name or undergoes other alterations rendering a design ill-fitting, we cannot issue a refund.
- If you purchased a “Special Offer/Discount/Promotion “ that does not constitute one of our standard packages as advertised.
- Once you have taken final delivery.
Website Maintenance
Website Maintenance is billed monthly and is non-refundable for the current billing period once service has begun. Cancellation requires 30 days’ written notice by email, consistent with our Terms and Conditions. If cancelled with less than 30 days’ notice, the client remains responsible for the final month’s fee.
Website Rescue
Website Rescue projects follow the same refund structure as Website Design & Development (see above), since Rescue is a one-time project rather than a recurring service.
Local SEO & Google Ads
These services include Local SEO and Google Ads. Content marketing is included as part of your Local SEO strategy and is not billed or refunded separately.
Payments for these services are non-refundable, and we do not issue pro-rated refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable.
All setup fees are non-refundable, as they cover costs incurred by Lynx Marketing Agency in initiating services. If a project is cancelled or postponed, the amount paid is retained by Lynx Marketing Agency, and if applicable, a fee for any work completed beyond what was already paid for will be billed to the client.
Local SEO and Google Ads services may be cancelled with 30 days’ written notice by email. If cancelled with less than 30 days’ notice, the client remains responsible for the final month’s fee. Payments already made are non-refundable, consistent with the terms above.
On Email Marketing specifically: since this is offered on a case-by-case basis rather than as a standard listed service, refund and cancellation terms for any Email Marketing engagement will be confirmed in writing at the time it’s proposed, rather than governed by a standing policy here.
Chargebacks:
We collect client payment information to process charges for services rendered, or we may invoice you directly. If you dispute a charge without first contacting us to resolve the issue, and that dispute is later found to be invalid, your services and/or projects may be suspended, and in some cases, completed work may be reversed without notice. Any chargeback fees passed on to us by our payment processor will be billed to the client, and any outstanding balance resulting from a chargeback must be paid in full before service is restored or further work begins.
Changes
LYNX MARKETING AGENCY may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of LYNX MARKETING AGENCY website after any such amendments automatically implies your acceptance of the same thereof.
For Cancellation & Refund Claim
To have your refund, follow the following steps:
You can claim your refund by:
- Sending us an email at info@lynxmarketingagency.com
- Dialling our Number +233 57 729 4479
- Submitting a request through your client portal
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.
Our cancellation policy:
Client satisfaction lies at the core of our services, and we ensure that in every possible way. At LYNX MARKETING AGENCY, even our cancellation and refund policy for digital marketing services is very transparent and different for each service we offer.
Cancellation notice periods:
- One-time projects (Website Design & Development, Website Rescue): 14 days’ written notice.
- Recurring services (Website Maintenance, Local SEO, Google Ads): 30 days’ written notice.
How to submit a cancellation request:
- Send your cancellation request by email or phone.
- Your request will be logged by our accounts and billing team.
- You’ll receive a confirmation reply from us — until you receive this confirmation, your cancellation request is not yet in effect.
- Our confirmation email serves as proof that your service has been cancelled.
Deposits and payments already made remain subject to the refund terms outlined above for the relevant service.